SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of nuvella.site (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of nuvella.site.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
these skewers are a real find! they're just the right width have a sturdy build, perfect for those family barbecues love so much. i been able to use them everything from vegetables to heavy meats like chicken breasts without any issue. the stainless steel construction really adds to their quality and durability, making them last longer than other skewers i've used before. cleaning up after is no hassle at all - that's another big plus in my book! these skewers have definitely become an essential part of my grilling gear.
gotta give it to these skewers - they've made grilling so much easier this summer! no more food spinning around when i'm to flip it on the grill, which has always been a pet peeve of mine with skewers. plus, their strong build can handle heavy meats like steak or chicken without any issue.
impressive
These skewers are the real deal! Wide, sturdy and made of stainless steel - they've truly my barbecue game to the next level. The pack of six is perfect for family gatherings. Definitely a winner in my book!
i must say...these wide barbecue sticks are truly top-notch! not only do they look sleek with their stainless steel design but also perform exceptionally well during our weekend barbecues. whether we’re grilling vegetables or hefty pieces of meat, everything stays put perfectly while flipping over the grill. moreover, washing them later is as easy as pie due to their rust-proof nature.
ok
absolutely love these wide skewers!! no more food spinning around while i’m trying flip them on the grill plus, cleaning them is a breeze thanks to that stainless steel material.
No more spinning food, these skewers have made grilling a breeze.
what a find these skewers have been! they're wide and sturdy, just what you need for those family bbq gatherings. the stainless steel build really steps up the quality and durability. cleaning them is no hassle at all, thanks to that material. these are definitely a winner in my kitchen gear!
Durable stainless steel design that's easy to clean. A great find!
i absolutely adore these wide barbecue sticks! finally, no more food spinning around while trying to flip it on the grill, which has always been one of my pet peeves when it comes to grilling. not only do they look sleek with their stainless steel design but also perform exceptionally well during our weekend cookouts. whether we’re dealing with veggies or hefty pieces of meat, everything stays put perfectly while flipping over the grill. moreover, washing them later is as easy as pie due to their rust-proof nature.
Sturdy and wide skewers - ideal for family BBQs!