SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of nuvella.site (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of nuvella.site.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🔥 This electric starter has made my BBQs so much easier! No more fussing around with lighter fluid or waiting ages for the coals to heat up. It's safe efficient and super quick - I'm thrilled with this purchase!
I've always been an avid griller and I can confidently say that this electric charcoal BBQ starter has revolutionized my grilling experience. It's not just about the convenience it offers - which is immense by the way - but also about how much safer it makes everything. Gone are the days of playing with fire starters or lighter fluid, only to wait for what like forever for those coals to heat up properly. Now, with this device, everything happens in a fraction of that time! The safety features are commendable too; they give me peace of mind knowing there's less involved when I'm firing up the grill. Plus, let’s be honest here – who doesn’t love a tool that makes life easier? This electric charcoal starter does exactly that and more. So if you're someone who loves BBQs as much as I do and values both convenience and safety, then trust me when I say - you need this product in your life!
it's really fast and i feel safer using it compared to other methods. would highly recommend if you're into bbq like me 😊
This electric starter is a BBQ lifesaver - quick, safe, and super efficient!
Absolutely love this product! The safety features are top-level, ensuring peace of mind when having family barbecues. Plus, the speed at which it gets the charcoal ready is simply amazing.
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wow just wow... never thought lighting up a barbecue could be so effortless until i got this electric starter. no more burnt fingers or wasted time trying to get the fire going 👍
The best thing about our recent backyard parties? Our new electric charcoal starter! Not only this bad boy make starting our grill faster than ever before, but its safety measures also give us an extra sense of security during use.
Love how this tool makes BBQs easier and safer. Highly recommended!
I used to dread the whole process of getting a BBQ started, but not anymore. This electric charcoal starter has been a revelation! It's incredibly quick and efficient - no more waiting around for ages. Plus, I can't stress enough how safe it is compared to traditional methods. No more lighter fluid accidents or burnt fingers for me! If you love grilling as much as I do, this product is an absolute must-have.
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