SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of nuvella.site (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of nuvella.site.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This charming figurine has brought so much joy to our outdoor. Its lifelike design often fools guests into thinking it’s a real squirrel!
I am completely in love with this charming little squirrel figurine! It's such a fun addition to my garden. The detail is amazing, you can really see the effort put into making it look realistic. Plus, it's not just cute but also practical - it has a sturdy base that won't easily tip over and its weather-resistant material ensures longevity. Every time I step outside, seeing this whimsical creature clinging onto our tree brings an instant smile to my face. Highly recommended for anyone looking to add some to their outdoor space! 😊
What a delightful addition to my garden! This climbing squirrel is the perfect blend of whimsical and realistic. It's sturdy, weather-resistant and just plain adorable.
This cute climber is not only an eye-catching garden ornament but also a great conversation starter with neighbors and friends who visit our backyard.
I've always had a soft spot for woodland creatures so when I saw this unique piece online, I knew immediately that it was perfect for me! This enchanting squirrel figure adds such a playful touch to my patio decor while maintaining an element of sophistication due its intricate detailing and craftsmanship. Moreover, as someone who enjoys rock climbing as a hobby on weekends- having something that reflects one of my passions is wonderful bonus indeed! Even after several months out in the elements: windstorm or scorching summer heatwave- the color remains vibrant without any fading whatsoever which speaks volumes about its quality build.
Adding this fun-loving squirrel statue in our yard was the best decision ever. It's well-made, durable, and brings life to the surroundings!
The attention-to-detail on this figurine is simply stunning! From its texture down to its posture – everything screams quality workmanship.