SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of nuvella.site (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of nuvella.site.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely adore this quirky tree face hugger! It's added such a unique touch to my garden. The craftsmanship is superb, and it has weathered beautifully through rain and shine without losing its charm. Every time I look at it, I can't help but smile - it really joy into my day!
A fantastic product that blends seamlessly with nature while providing a dash of humor. Exceptional quality too - still looks brand new after several months outside!
Five stars for this adorable piece of outdoor decor! It was a gift from my wife, knowing how much she loves gardening and whimsical touches. This little guy hugging our old oak tree in the backyard just perfectly. The quality is top-notch too; no signs of wear or tear even after months outdoors.
What a fun and unique addition to my garden! It's well made, durable, and adds a touch of whimsy to the yard. A definite conversation starter!
This delightful product has been a fantastic addition to our family garden! Not only does it bring smiles to everyone who sees him nestled in our apple tree, but as an eco-conscious consumer, I also appreciate that he doesn't harm the trees in any way while providing us with endless entertainment!
This tree hugger is an absolute delight! The design is charming and it fits perfectly on our old maple. Highly recommend for adding some character to your outdoor space.
This just might be my favorite garden accessory ever! It’s beautifully crafted, sturdy, and brings such joy each time I see it hugging one of our trees.
Brilliant way to add personality to any garden or yard without breaking the bank! This tree hugger has been nothing but pure fun since we got him.
The perfect gift for anyone who loves gardening or quirky decor. My friend was overjoyed when she received hers – now her tree has its own guardian!
I'm so thrilled with this charming tree hugger! As an art lover, I appreciate the intricate details that make it seem as if he's part of the tree itself. He adds character to any garden or yard – mine included – and always sparks conversation when friends come over for tea on the patio.
Cute as can be and surprisingly durable in all types of weather conditions. Really brightens up my outdoor area—I couldn't be happier with this purchase!
It's rare you find something so simple yet effective at bringing life to your garden. This tree hugger does exactly that - plus it’s super easy to install!
Such an adorable piece that adds charm and character instantly! Every visitor asks where we got ours from – they're always surprised by how affordable it is given its high quality.