SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of nuvella.site (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of nuvella.site.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The versatility of these mini fans makes them worth every penny spent! I've used mine everywhere—from crowded concerts where personal space was non-existent (yet still managed some cooling) all thanks due its portability factor—to quiet evenings reading books by window-side enjoying gentle breeze produced effortlessly within seconds upon turning device on...and did mention how simple charging process? Just plug into laptop overnight ready next day full power mode once more!
absolutely adore these mini fans they are super handy when i'm out running errands or at the gym battery life is impressive too can't imagine being without them now
these mini fans are a must-have for summer outings, very effective
These small fans are incredibly convenient. They provide just the right amount of breeze, especially during those stuffy commutes. Plus, having three means I can keep one at work!
I recently bought this pack of three mini portable fans, and they have exceeded my expectations in every way. Each fan compact enough to fit into a small handbag or even a pocket, making them incredibly convenient for on-the-go use. The airflow they produce is surprisingly strong considering their size, which has been perfect for keeping cool during hot summer days. I keep one at my office desk, one in the car and another at home—no more sweating through uncomfortable commutes or stuffy workdays! The battery life is also impressive; they last several hours on a single charge. Charging them up again is quick and easy with any USB port.
essential
Great little fans! They fit in my bag easily and keep me cool everywhere.
these little fans have become essential especially during our family outings each member has their own now which saves us from arguing over who gets the fan surprisingly strong airflow considering their small size
ok for the price
The portability of these fans is unmatched! I love how easily they fit into any bag or pocket, making it convenient to carry everywhere I go. Whether I'm at an outdoor event or just walking around town, having this fan handy makes all the difference on hot days.
Perfect for hot days, these fans are compact and powerful. Love the portability!
As someone who spends a lot of time outdoors hiking and camping, these mini fans have become an essential part of my gear. They are lightweight yet sturdy enough to withstand being tossed around in my backpack. During our latest camping trip, these little devices provided much-needed relief from the heat inside our tent without making too much noise—a big plus when you're trying to sleep! I also appreciate that they're rechargeable via USB because it means fewer batteries to carry along.
so useful
These mini portable fans are a fantastic addition to my daily routine. I keep one in my car, one at work, and another in my gym bag. They provide a refreshing breeze exactly when needed, making hot days much more bearable. The battery life is impressive too; they last for hours on a single charge. Highly recommend these for anyone looking for an easy way to stay cool.
These small fans are quite handy for personal use. They provide a gentle breeze and are easy to carry. Battery life could be better, but overall, they do the job
this little fan is a lifesaver during hot summer days, fits perfectly in my bag and keeps me cool on the go, highly recommend to anyone needing portable cooling
I purchased this pack of three mini fans and couldn't be happier with them! They're lightweight yet powerful enough to provide instant relief from the heat. Perfect size for carrying around or placing on your desk without taking up much space. Plus, they're quiet so you can use them anywhere without disturbing others. A great investment for staying comfortable during summer months!
wonderful product
These portable fans offer decent airflow and are convenient to carry around. They work well for quick cooling, although the battery doesn’t last very long. Good for temporary relief.
Super convenient to carry around. Provides great airflow despite its small size.