SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of nuvella.site (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of nuvella.site.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This piece of jewelry exceeded all expectations! The oversized bloom brings in just the right amount of drama while still maintaining elegance – making this choker versatile enough to pair with both casual and formal outfits alike 🎉 Highly recommend!
This necklace is a must-have for any woman! The oversized rose is so chic and adds a touch of whimsy to any outfit. Love it!
I'm usually not one for flashy jewelry, but this choker with its large rose flower caught my eye immediately at first glance - and boy am I glad it did! Not only does it look stunning on me (if I do say so myself), but also surprisingly comfy despite its sizeable pendant. A real conversation starter!
I adore this necklace! This rose design brings elegance and drama in equal measure, making me feel like a queen whenever I wear it 👑
This is simply gorgeous!
This isn't just jewelry; it's wearable art. Every detail of the oversized bloom has been crafted beautifully – truly stunning!
I must say, this choker necklace with a big rose flower is an absolute stunner. It was the perfect accessory for my anniversary dinner and got me so many compliments! The size of the rose makes it a statement piece that can jazz any outfit. Plus, it's comfortable to wear too. Definitely worth every penny spent! 💕🌹💖
Bought this on impulse and have no regrets whatsoever. It’s comfortable around the neck despite its sizeable pendant - definitely worth more than its price tag!
The perfect accessory for my summer outfits! The large rose gives off such positive vibes - can't help feel happy every time I put it on!
👌
Was gifted this beautiful choker by my husband...and wow, what a surprise! Its big floral centerpiece adds charm to whatever I'm wearing 🎁💕
My boyfriend loves it! 🙌