SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of nuvella.site (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of nuvella.site.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love drinking coffee, I'm always on the lookout for unique accessories to enhance my morning ritual. This spoon is a perfect addition! It's not just cute but also sturdy thanks to its stainless steel make. Plus, it adds a touch of whimsy that makes me smile every time I use. 😊
so in love with this adorable little spoon 🐱 it’s the purrfect size for stirring my morning cuppa and has become my go-to kitchen gadget.
this little cat spoon is the best thing i've bought in ages
The quality of this cat-shaped coffee spoon exceeded all expectations! Its stainless steel design ensures durability while adding charm to any kitchen decor. A must-have item for any cat lover or coffee enthusiast!
What a charming spoon! It's sturdy, functional and adds a dash of cuteness to my morning routine. Couldn't be happier with this purchase! 🐾
Superb
This adorable spoon has quickly become an essential part of my kitchenware. Its stainless steel make ensures longevity while its cute design brightens up every cup of coffee.
i adore this sweet kitty spoon!! it’s just the right size for stirring up some sweetness into my tea or coffee.
recommend
wow...this spoon is seriously too cute!! i've been using it everyday since i got it and honestly? best purchase ever..it’s strong enough not to bend when scooping out sugar plus who doesn’t want a kitty in their mug?
cute