SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of nuvella.site (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of nuvella.site.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Never thought a mosquito swatter could be this effective until I tried out this 3-in-1 device. Not only does it work like magic against mosquitoes, but its multi-functional design also saves me from having multiple devices around the house. It's easy to use and surprisingly durable - definitely a worthy investment!
No more sleepless nights! It's the tool against pesky bugs.
This handy gadget has become an absolute necessity in our home. It's not just about mosquitoes anymore; it’s about reclaiming peace of mind knowing we're safe from those annoying pests. And the fact that it serves three purposes? Just icing on the cake!
Impressive battery life and kills mosquitoes effectively. A must-have for every home!
Finally, a device that does it all! This 3-in-1 mosquito swatter has truly been a lifesaver for our family. The electric killer function is super effective and the battery life is impressive. Highly recommend to anyone dealing with pes bugs! 👍👍
recommend
A complete solution to mosquito problems, easy to use with a multifunctional design.
i'm loving this product so much!! no more mosquitoes buzzing around my ears at night, i can sleep peacefully now 😴 plus it's 3 in 1 which means less clutter in my house 🏠
ok
Effective
Skeptical at first but it exceeded my expectations. Highly recommended!
who knew something as simple as a mosquito swatter could bring me so much joy? but here we are...it works like magic and I've never slept better 💤💤
Superb
This handy gadget has been an absolute game-changer in our fight against pesky bugs! With its impressive battery life and powerful electric killer function, we've finally found peace from those annoying buzzings at night. Plus, it serves three purposes which mean less clutter in my home.
wow
I was initially skeptical about how well this product would work but boy, did it exceed all my expectations! It effectively kills mosquitoes with ease, offers great functionality with its 3-in-1 design and is super user-friendly too. Now I can enjoy summer nights without worrying about being bitten by mosquitos.
worthwhile